About Us

Resource Line Advocate

Function: To provide support and advocacy to victims of sexual assault and/or family, friends, or professionals via a toll free, 24-hour crisis and information line

Hours: Part-time, hourly; 6 am - Noon shift; works 2-3 shifts during the weekday and 4-5 weekend shifts per Month (anytime). Shifts occur in 6-hour increments around the clock.

Please note: This job is performed in the home of the staff person. This position requires the staff person to have a landline telephone with no extra features (voice mail, call blocking) in a private location that is free from distraction and noise. KCSARC picks up the monthly cost for this phone.

Status: Non-exempt

Reports to: Resource Line Manager


Essential Functions

Attend agency meetings

Back-up advocates who are unable to cover shifts due to illness, vacation, or other absences

Assist in training new staff

Other duties as assigned by the Resource Line Manager or Deputy Executive Director


Secondary Functions

Participate in community training events or activities


Technical Functions

Ability to use Word, Access based database system, Outlook

Keyboarding skills

Ability to use a standard telephone


Personal Competencies

Demonstrated interpersonal skills

Demonstrated skills communicating with people in crisis

Excellent decision making skills

Excellent professional judgment

Demonstrated written and oral communication skills

Demonstrated active listening skills

Demonstrated problem solving skills

Demonstrated empathic skills

Knowledge of sexual assault victimization and the healing process

Ability to work with independence

Ability to work collaboratively within a team setting

Ability to work with initiative and assertiveness

Ability to teach new concepts

Ability to teach alternate behaviors in a persuasive manner

Understanding of cultural differences

Ability to organize and prioritize competing work demands

Ability to multi-task

Ability to build rapport quickly

Ability to read, write and speak English

Accept and work in accordance with the Guiding Principles of KCSARC


Physical-mental-psychological Skills

Limited travel may be required

Interface with the impact of secondary trauma

Ability to work with individuals in a high stress situation

Ability to uphold confidentiality


Minimum Experience

4 year college degree plus 1 year directly related work experience; or

2 years college/vocational school plus 3 years directly related work experience; or

6 years direct work experience

Demonstrated skills in crisis intervention and/or counseling skills


Preferred Experience

Bachelor’s degree in social work, psychology or related field

Experience working with sexual assault survivors

Experience working in a rape crisis center

Bilingual English/Spanish Skills


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