About Us

Client Care Specialist

To Apply, Click Here! 

Function: To provide a range of services to KCSARC clients including Intake screening and advocacy

Hours: 40 hours per week – Full time; Monday through Friday. This position generally works from 9am-5pm. However, some tasks are sometimes conducted in the early evenings (generally a maximum of 2 times per month)

Status: Non-Exempt

Compensation:  $50,871

Reports to: Deputy Executive Director

 

Essential Functions:

Conduct Intake Screenings

Determine comprehensive service needs of clients

Provide information and referrals

Determine client needs for forensic medical evaluations

Assist clients and/or guardians to make informed decisions about medical and psychological needs

Provide information and assistance with Crime Victim Compensation application

Provide on-going advocacy when needed

Assist in the coordination of services with other providers

Work with department supervisors to continually assess service needs

Attend agency meetings

Attend group consultation meetings as necessary

Assist in training new staff

Other duties as assigned by the department supervisors

 

 

Secondary Functions:

Participate in community or networking meetings as appropriate

 

Technical Functions:

Ability to proficiently utilize Word, Excel, Access based database, and Outlook

Keyboarding skills

Ability to use a standard telephone

Ability to use a TTY

Ability to use audio-visual equipment

 

Personal Competencies:

Excellent interpersonal skills

Excellent decision making skills

Excellent and professional judgement

Excellent written and oral communication skills

Excellent active listening skills

Excellent problem solving skills

Excellent empathic skills

Knowledge of sexual assault victimization and the healing process

Ability to work with independence

Ability to work with initiative and assertiveness

Ability to teach new concepts

Ability to teach alternate behaviors in a persuasive manner

Understanding of cultural differences

Ability to organize and prioritize competing work demands

Ability to multi-task

Ability to build rapport quickly

Ability to read, write and speak English

Accept and work in accordance with the Guiding Principles of KCSARC

 

Physical-mental-psychological skills:

Limited travel may be required

Ability to interface with the impact of secondary trauma

Ability to work with individuals in a high stress situation

Ability to uphold confidentiality

 

Minimum Experience Desired:

  • 4 year college degree plus 2 years directly related work experience OR

  • 2 years college/vocational training plus 3 years related work experience OR

  • 6 years directly related work experience

  • Masters degree and 1 year directly related work experience

  • Experience working with sexual assault survivors

 

Experience Preferred:

Cultural knowledge and experience

Experience working with parents

Bicultural/Bilingual