About Us

Bilingual Receptionist

 

TO APPLY, PLEASE CLICK HERE! 

POSITION PROFILE

Reports to: Administrative Manager

Function: The primary function of the Bilingual Front Desk Receptionist is to have the KCSARC business line and front office staffed during regular business hours. This role provides reception & clerical support to our agency of 70 staff members and therapy clients and visitors in both English and Spanish thus excellent customer service and initiative are essential to this role.

Hours: Full time, 8:30 AM- 5:00 PM

Salary: $17.80 hourly (includes 5% additional for language skills)

Status: Non-exempt

KCSARC seeks to create a work environment that reflects the diverse community that we serve. People of color, LGBTQ, and multi-lingual individuals are always encouraged to apply.  We also encourage you to include your personal pronouns in your resume. 

RESPONSIBILITIES

Provide all the following services in English and/or Spanish as needed:

  • Oversee all daily operations of Lobby/Reception area including-

  • Greet clients and guests in a professional, friendly, hospitable manner immediately upon arrival.

  • Ensure phone calls are directed to the appropriate staff person.

  • Provides callers with answers to basic agency information.

  • Route specific client questions to appropriate staff members.

  • Maintenance of facilities, including opening and closing Front Office/Lobby.

  • Scheduling of Conference Rooms, including troubleshooting scheduling conflicts. Advance other facilities issues to building management.

  • Responsible for daily pickup and drop-off of USPS.

  • Ensure proper flow of correspondence and accurate distribution of daily mail.

  • Coordinates pickup and delivery of express mail services.

  • Proactively oversee the ordering, receiving, stocking and distribution of agency supplies and supply requests.

  • Prepare conference room to monthly staff meetings, including any departmental presentations.

  • Assist staff with all requests related to furniture, office supplies & special purchase requests, as well as assist with emergency/drills procedures.

  • Log all incoming technology tickets, Advance to Admin Mgr or IT Provider for second tier support.

  • Fulfill all requests for client mail packets. Ensure adequate supply of agency brochures and clinical packets.

  • Support Clinical Team in fulfilling all requests for client mail packets. Ensure adequate supply of agency brochures and clinical materials, as well as provide backup for clinical admin.

TECHNICAL FUNCTIONS

  • Competency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook as well ability to learn new programs.

  • Ability to use standard and reception phones

  • Attention to detail in data entry

  • Ability to type at least 30wpm.

PERSONAL COMPETENCIES

  • Ability to read, write, and speak English

  • Excellent written and oral communication skills

  • Ability to multitask and prioritize with urgency where appropriate

  • Ability to effectively organize one’s own workload

  • Ability to work effectively with all internal staff

  • Demonstrated ability to handle confidential material in a professional and discreet manner

  • Ability to work in the public eye

  • Professional appearance and demeanor

  • Excellent interpersonal skills

  • Ability to work with independence

  • Ability to work with initiative and assertiveness

  • Ability to comfortably make judgment and decisions in the absence of a supervisor

  • Understanding of cultural differences

  • Accept and work in accordance with the Guiding Principles of KCSARC

MINIMUM EXPERIENCE REQUIRED

  • Fluency in spoken and written Spanish and English. Must be able to answer calls, written, and in person inquiries in English and Spanish.

  • Experience working with diverse populations in customer service or administrative support role

MINIMUM QUALIFICATIONS

  • High school or equivalent plus at least 2 years’ experience;or

  • 2 years college/vocational school plus 1 year work experience